A part of the continuous endeavour to make the government accountable, responsive and more citizen friendly, the Govt. of Arunachal Pradesh launched Public Grievances online and redresses system on 19/02/2017 in presence of the Cabinet. Public Grievances Redressal is one of the flagship initiatives for the reformation in governance started by Prime Minister Modi through addressing the grievances of general public.   Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments. Grievance can be submitted to all important portfolio ministers and Departments. The CPGRAMS portal designed and developed by the DIT and NIC in collaboration with Department of Administrative Reforms for Arunachal Pradesh which can be accessed from the A.P. Govt webpage- http://arunachalpradesh.gov.in/. Setting up of Call center is under way to assist / guide citizens to lodge their grievances in the portal.


Project is being initiated. State Project Management committee has been formed.

As on date total 10 services of the Department of IT’s project has been enrolled in the eTaal portal

eServices enrolled  are Degree registration, Diploma registration, Degree form fill up, Diploma form fill up, Admit card download, Apply for adoption, Apply for Sponsorship, Foster care , Apply for Factory license, Renewal of factory license.

Web service is yet to be created to finally integrate it with eTaal portal.

NGO Darpan

These projects can only be initiated post implementation and successful running of SDC as central repository

Coordination and efforts are underway to consider the same

Databases of the NGOs need to be digitized.

Scholarship 2.0

Communications has been sent to the concerned departments/various project stakeholders

Requested to expedite the implementation of NSP 2.0 project as per the direction of GoI.

21025 nos. of applicants (post-matriculation) in the portal but no disbursements made as of yet.

Essential to enroll students for Aadhaar and approval authority to procure Digital Signature Certificate (DSC) for the project.

DCs were communicated and coordinated to organise enrolment of Aadhaar for the students in campaign mode to sensitize and expedite the process.


Information System of Government Sessions, better known as e-Cabinet, is a powerful tool that can be used to streamline its decision-making process. It lets ministers prepare for cabinet meetings, conduct them and review minutes, entirely without paper. At its core, the system is a multi-user database and scheduler that keeps relevant information organized and updated in real time, giving ministers a clear overview of each item under discussion. Well before the weekly cabinet session begins, the ministers access the system to review each agenda item and determine one’s own position. They then click a box stating whether they have any objections or would like to speak on the topic. That way the ministers’ positions are known beforehand. Decisions that have no objections are adopted without debate, saving considerable time. Once the Government adopted its e-Cabinet system, the average length of the weekly cabinet meetings was cut from 4 to 5 hours to just 30 to 90 minutes. The government also eliminated the need to print and deliver thousands of pages of documents each week – a significant reduction in environmental impact, not to mention cost. Because e-Cabinet uses web-based software and audio-visual equipment, ministers can take part remotely, and have often done so. Decisions made at the meetings can be e-mailed to interested parties or posted on a website even while the meeting is still going on.It was launched by Hon’ble Chief Minister on 07th February 2017 in presence of Cabinet Ministers and became the first state in the northeast to implement such solutions for the state cabinet meetings.

Jeevan Pramaan

Publicity has been made, especially during Digital India Week, Statehood Day etc., to generate awareness at various forums across State

Processing and Coordination towards greater awareness among pensioners to avail this service.

Jeevan Pramaan kiosk has been successfully set up at the premises of Directorate of Audit and Pension and so far 254 pensioners have registered themselves  and availed the services.


The project was taken up by NIC since 2015-2016 and was awarded to NICSI empaneled system integrator that is Luminous Infoways Pvt.Ltd., however now this project will be taken up by the department of IT and Comm as per direction ; therefore all the previous paper works and communications have been collated. As per the project update received from Luminous Infoways Pvt. Ltd, below are the list of works that has been completed till date.

  • Demostration and Training to the concerned department has been provided.
  • Since the infrastructure setup has not been initiated by the user department, the application cannot be roll out. Hence project cannot go live.